ចំនួនមុខដំណែង ៖ 1
Front Desk Receptionist and Customer Service
ភ្នំពេញ ពេញម៉ោង ខែ​កញ្ញា 20, 2024

មុខដំណែង ៖ Front Desk Receptionist and Customer Service

រាយការទៅកាន់ ៖ Operation Supervisor

ទីតាំង ៖ ភ្នំពេញ

ប្រាក់ខែ ៖ Negotiable

RESPONSIBILITIES

  • Manage daily front office operations, ensuring customer service satisfaction.
  • Ensure that reservation hotline is attended to at all times to meet daily business needs.
  • Respond to reservation request from residents, agency agents, and referral networks made through various communication platforms.
  • Responsible for creating, updating and maintaining reservation records promptly in accordance with quest’s booking confirmation.
  • Processing check ins and outs
  • Confirming bookings, assigning rooms, issuing and activation room key / card.
  • Handling car park management.
  • Track room availability and help develop forecast for room revenue and occupancy.
  • Work closely with Building Manager in preparing the pre-registration activities and process advance reservation deposits.
  • Coordinate with Housekeeping to inspect and track readiness of rooms for check in.
  • Coordinate with Technicians to inspect any MEP issues raise up by the residents or management.
  • Communicating house rules to residents.
  • Processing payments, and submitting daily cash float reports to management.
  • Process daily reports on the number of arrivals. departures, identify any special request and reporting of incidents to Building Manager.
  • Issue notices to residents who is late in monthly rental payments.

REQUIREMENTS

  • Preferably 3-5 years of work experience as Front Desk
  • Proficient in hotel booking system and MS Office.
  • Able to work independently and in a team.
  • Good written and oral communication skills.
  • Pleasant personality and appearance.
  • Keen learner and able to multi task.
  • Able to work flexible hours.
  • Experience in Hotels / Serviced Apartments will be an added advantage.
  • Send your updated Cover Letter and CV through info@parbury.com.kh
  • For more info you can contact to +855 [0] 15 432 393 / +855 [0] 78 888 734