Job Description

1. Responsible for everyday operations, management, and overall performance of Front Desk
2. Defining and implementing front desk objectives and procedures.
3. Hiring and training staff and managing the shift schedules.
4. Tending to guests’ complaints and questions and providing exceptional customer service.
5. Ensuring that the front desk and reception area is kept clean and organized.
6. Managing budgets, records, and contracts.
7. Supervising staff and all front desk activities including bookings, appointments, phone calls, and emails.
8. Supervise, coach and ensure smooth daily operation of the Service Desk Operation.
9. Build a rapport with residents and to provide personalized service whenever possible.
10. Coordinate with all departments to ensure residents’ request and complains are promptly followed up
11. Responsible for handover move-in process and move out process of and early termination of rental.
12. Track resident satisfaction levels and ensure feedback is communicated to relevant departments
13. Preparing and carrying out emergency protocols and procedures.
14. Preparing and monitoring maintenance budgets.
15. Negotiating and liaising with third-party service providers.
16. Responding to inquiries and requests by building tenants and resolving any problems or issues.
17. Conducting performance reviews with the front desk staff.
18. Generating reports and feedback for presentation to the CEO by monthly.
19. Performing administrative duties such as filing and updating records, among others, as needed.
20. Perform other duties assigned by Management.

Job Requirements

1. Bachelor Degree in business, management or real estate preferred.
2. At least 5 years of experience as a front desk or facility management
3. Arrange and schedule front desk to be carry out.
4. Cordial and warm, enjoy interacting and engaging with tenants
5. Knowledge of relevant laws, regulations, and front desk codes.
6. Excellent project management and negotiation skills.
7. Good communication and customer service skills.
8. Strong critical thinking and problem-solving skills.
9. Be proactive in thinking, to be able to react fast to problems
10. Be well informed of apartments’ facilities and activities and able to answer all inquiries.
11. Able to work well under stressful situations and handle challenges in a professional manner

How to Apply

Email: hr@parbury.com.kh

Contact:  015225171/ 016225883/ 017809182/ 089666819